Workativ

Workativ is an AI agent platform for HR and IT teams. It helps companies automate employee support, IT requests, HR processes, and repetitive internal tasks.

Workativ connects with existing HR, IT, identity, and collaboration tools. Employees can ask questions, request support, and trigger actions through tools such as Slack and Microsoft Teams.

The platform is designed to reduce manual work while keeping human teams involved when approval or judgment is required.

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Business Problem Solved

HR and IT teams often spend too much time handling repetitive employee requests.

These requests may include password resets, access requests, HR questions, onboarding tasks, and leave management.

Workativ uses AI agents to automate these activities across connected business systems.

The platform can:

• Answer employee questions
• Retrieve information from company systems
• Perform actions in connected tools
• Automate multi-step workflows
• Escalate complex requests to human teams

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Key Features

AI Agents

AI agents handle HR and IT requests, retrieve information, and perform actions across connected systems.

HR and IT Workflow Automation

Automates repetitive processes across HRIS, ITSM, identity management, and workplace applications.

Enterprise Knowledge Search

Finds answers from connected company knowledge, policies, and internal systems.

Human Handoff

Escalates requests that require approval, judgment, or specialist support.

Slack and Microsoft Teams Support

Employees can access HR and IT support directly through collaboration tools they already use.

100+ Integrations

Connects with HR, IT, identity, service management, and productivity applications.

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Workflows Supported

IT Helpdesk Automation

Employee Request → Request Classification → Automated Resolution → Human Escalation

Supports password resets, account unlocks, software requests, access requests, and IT questions.

Identity and Access Management

Access Request → Validation → Provisioning → Completion

Supports password management, account access, and user provisioning tasks.

HR Employee Support

Employee Question → Information Retrieval → Answer or Action → Resolution

Supports questions about PTO, payroll, benefits, policies, and other HR topics.

Employee Onboarding

New Hire → HR and IT Tasks → Access Provisioning → Employee Setup

Coordinates onboarding activities across HR and IT systems.

Employee Offboarding

Employee Exit → Access Revocation → Exit Tasks → Completion

Automates tasks required when an employee leaves the organization.

Leave Management

Leave Request → Balance Check → Approval → HR System Update

Supports leave requests, approvals, and HR system updates.

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Where Workativ Fits in the Workflow

Employee Support

Employee submits an HR or IT request
→ Workativ identifies the request
→ the AI agent retrieves information or performs an action
→ the request is resolved or escalated to a human team

HR and IT Automation

A user request or system event triggers a process
→ Workativ starts the workflow
→ tasks are completed across connected systems
→ exceptions are sent for human review
→ the process continues to completion

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Primary Users

• HR teams
• People Operations teams
• IT teams
• IT Operations teams
• IT Service Desk teams
• Employees using HR and IT support

The platform also addresses HR and IT leadership, including CIOs, IT Directors, CHROs, HR Directors, and People Operations leaders.

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AI Capabilities

Search and Retrieve

Finds information across connected company systems and knowledge sources.

Analyze

Interprets employee requests and identifies the information or action required.

Classify

Categorizes support requests and helps determine the next step.

Automate

Completes routine tasks and multi-step workflows across business systems.

Execute Actions

Performs supported actions directly in connected HR and IT applications.

Escalate

Transfers requests to human teams when manual review or approval is required.

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Key Use Cases

IT Helpdesk Automation

User: IT teams and employees
Workflow: IT → Employee Support

Handles common IT requests such as password resets, account unlocks, software requests, and access issues.

Business Outcome: Reduces repetitive IT tickets and manual support work.

HR Employee Support

User: HR teams and employees
Workflow: HR → Employee Support

Answers employee questions about PTO, benefits, payroll, policies, and HR processes.

Business Outcome: Reduces repetitive HR requests and gives employees faster access to information.

Employee Onboarding

User: HR and IT teams
Workflow: HR → Employee Onboarding

Coordinates access provisioning, documentation, training, and employee setup.

Business Outcome: Reduces manual coordination between HR and IT.

Employee Offboarding

User: HR and IT teams
Workflow: HR → Employee Offboarding

Coordinates access removal, account actions, documentation, and exit tasks.

Business Outcome: Helps teams manage employee exits more consistently.

Leave Management

User: Employees, managers, and HR teams
Workflow: HR → Leave Management

Supports balance checks, leave requests, approvals, and system updates.

Business Outcome: Reduces manual administration of leave processes.

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Ideal For

Workativ is relevant for organizations that:

• Handle many repetitive HR or IT requests
• Want to automate employee support
• Need AI agents that can perform actions, not only answer questions
• Want to automate onboarding and offboarding
• Need to connect HR and IT systems
• Want employees to access support through Slack or Microsoft Teams
• Need human escalation for complex requests

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Business Outcomes

Reduced Manual Work

Automates repetitive HR and IT tasks.

Faster Employee Support

Resolves supported employee requests more quickly.

Lower Support Workload

Reduces routine requests handled manually by HR and IT teams.

Consistent Workflows

Standardizes processes such as onboarding, offboarding, and access management.

Better Employee Experience

Makes HR and IT support easier to access through familiar workplace tools.

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Integrations

Workday
UKG
ADP
BambooHR
Personio
Oracle HRMS
Okta
Azure AD
Microsoft 365
ServiceNow
Jira Service Management
Freshservice
Slack
Microsoft Teams
SharePoint
Google Drive
Notion

 

Primary Workflow: IT → Employee Support → Request Resolution and Automation

Secondary Workflows: HR Employee Support, Employee Onboarding, Employee Offboarding, Leave Management, Identity and Access Management

AI Capabilities: Search, Retrieve, Analyze, Classify, Automate, Execute Actions, Escalate

Primary Business Need: Automate repetitive HR and IT employee-support workflows across connected business systems.