Bridging the Customer Experience  gap – AI converts customer insights into real Revenue

By Initive.ai & Looc.ai
Let’s face it, customers today expect everything, everywhere, all at once. And with good reason. They’re used to instant replies, personalized journeys, and brands that get them. But while businesses are swimming in data, many still struggle to turn insight into real, human-centered action.

The result? A growing disconnect between what customers need… and what they actually experience.

That’s why we teamed up, Initive.ai and Looc.ai, to explore how AI can go beyond buzzwords and truly enhance customer connection. Not by replacing the human touch, but by scaling it with intention, empathy, and measurable impact.

The Challenge: The data-action divide in CX

Across sectors, especially in Healthcare, Insurance, and Financial services, teams have access to detailed customer data: visit histories, transaction records, preferences, and complaints. Yet despite advanced CRMs and analytics dashboards, turning those insights into real-time, contextual customer experiences remains elusive.

Why? Because:

There’s a lack of orchestration between insight and timely action

CX and marketing teams are often siloed from operations

Manual intervention is still required to personalize communication

Compliance-heavy workflows add friction instead of reducing it

The AI opportunity: Bridging the last mile with Looc.ai
This is where Looc.ai steps in...

Our AI-powered customer engagement platform was designed for exactly this: to automate the last mile of customer communication, turning dormant insights into dynamic, contextual conversations that drive retention, conversion, and trust.

Whether it’s proactively reminding a diabetes patient to refill their prescription or re-engaging a policyholder before renewal, Looc.ai connects to internal systems like CRMs, HIMs, and policy platforms to trigger relevant, compliant, human-like interactions across WhatsApp, voice, and web chat.

We’re not just automating touchpoints, we’re turning static data into continuous engagement journeys.

Looc.ai in action: From delay to delight

Use Case: Insurance renewal automation (Regulated Market)

One leading insurer in the GCC was losing over 20% of policyholders at the end of each term, not due to dissatisfaction, but due to missed communication windows.

After integrating Looc.ai:

• The agent identified lapsed policies and re-engaged users via WhatsApp with personalized offers
• Built-in AI workflows ensured messages were timely, compliant, and multilingual
• Human handover was triggered for high-value leads

Result: 18% increase in renewal conversion in the first 60 days.

This wasn’t just AI for efficiency, it was AI for outcomes.

Shared Insight: Tips from the Founders

Tareq Sabri, Co-Founder, Looc.ai
“AI is most powerful when invisible. It should feel like your brand is simply being smarter, more responsive, and more human, not robotic.”

Paloma, Co-Founder, Initive.ai
“The right AI elevates your brand, making it faster, more responsive, and more human. Initive.ai, helps you find the provider. We eliminate the noise of scattered sources by connecting you to a curated ecosystem where the right solutions align with your real business needs.”

Explore how Looc.ai can help your team scale empathy, automate intelligently, and close the CX gap for good.