Chatlyn

Chatlyn is a SaaS guest communication platform built for the hospitality industry. It helps hotels, resorts, and hospitality groups streamline all guest communication by consolidating multiple messaging channels into a single omni-channel inbox, powered by an AI chatbot for first-level support and connected to Property Management Systems (PMS) for automated, data-driven guest interactions. The platform enables hospitality businesses to deliver excellent guest service with limited staff by automating routine inquiries and orchestrating personalized messages throughout the guest journey.

Key Features

Key Features: Omni-channel Inbox — A unified inbox that brings together WhatsApp, Email, Webchat, Meta Messenger, Airbnb, and Booking.com messages into one place, so agents never have to switch between platforms. AI Chatbot — An AI-powered chatbot (available on WhatsApp and Webchat) that handles first-level guest inquiries automatically with an average response time of ~3 seconds, reducing repetitive workload for staff. Guest Journey Automations — PMS-triggered automated messaging workflows that send the right message at the right time (e.g., pre-arrival info, check-in instructions, post-stay feedback requests) using personalized guest data. PMS Integration — Direct integration with Property Management Systems, giving agents instant visibility into guest reservation data (dates, room type, guest preferences) alongside conversations. WhatsApp Templates & Campaigns — Meta-approved message templates with merge fields for personalized outreach, enabling both transactional and marketing communication at scale. Companion Apps — A mobile app and browser extension that give staff on-the-go access to the inbox, ensuring no guest message goes unanswered.

Use Cases

Top 5 Use Cases Automated Pre-Arrival Communication — Automatically send guests check-in details, directions, upsell offers, or pre-arrival surveys days before their stay, triggered directly by PMS booking data. 24/7 First-Level Guest Support — Let the AI chatbot instantly answer common questions (Wi-Fi passwords, breakfast hours, spa info) around the clock, freeing staff to focus on complex or high-touch requests. Centralized Multi-Channel Inbox Management — Manage all guest messages from WhatsApp, Booking.com, Airbnb, Email, and Webchat in one place, eliminating missed messages and reducing response times. Post-Stay Feedback & Review Collection — Automatically send follow-up messages after checkout to collect guest feedback, drive positive reviews, and identify service recovery opportunities. Personalized Upselling & Marketing Campaigns — Use guest data from the PMS to send targeted WhatsApp campaigns (room upgrades, spa packages, dining offers) to the right guest segments at the right moment.

Brochure

Ideal for

All hospitality teams

Architecture

AI Native

User Level

Beginner

Data Usage

User data never retained (zero retention)

Data Hosting

EU Only

Support Tiers

Community/Doc basis
Email suppport (standard business hours)
24/7 priority support
Dedicated Account Manager

Trial Policy

Other

Contact Information

sales@chatlyn.com